Spinando Privacy Policy

At Spinando, we respect your privacy and are committed to protecting your personal data whenever you visit our website, create an account, or use any of our services. This Privacy Policy explains how we collect, use, store, and protect your information when you play at Spinando Casino. By registering an account or using our platform, you agree to the practices described below.

Information We Collect

When you complete Spinando register procedures or use our platform, we collect several categories of personal data to provide our services, verify your identity, and comply with our licensing obligations under the Tobique Gaming Commission.

• We collect your name, date of birth, email address, phone number, and residential address during Spinando casino login and account creation.
• We gather payment information, including deposit and withdrawal details, when you use our supported Spinando deposit and Spinando withdrawal methods such as Visa, Mastercard, Skrill, Neteller, Interac, and cryptocurrencies.
• We track your gaming activity, including games played, Spinando slots and Spinando live casino sessions, wagering history, and bonus usage.
• We record technical data such as IP address, device type, browser information, and login timestamps, particularly when you access our Spinando app or Spinando casino app on mobile or PWA platforms.
• We may collect identity verification documents (KYC) as required before processing your first withdrawal request.

How We Use Your Data

We at Spinando use the information we collect for several legitimate business purposes, including operating our platform securely, processing transactions, and improving your overall experience.

• We use your data to verify your identity and comply with anti-money laundering and KYC regulations.
• We process your personal information to manage your account, including Spinando bonus, Spinando no deposit bonus, Spinando free spins, Spinando promo code, and Spinando bonus code offers.
• We analyze your gaming behavior to detect fraud, prevent underage gambling, and support responsible gambling tools.
• We send you communications about promotions, updates, and account notifications, unless you opt out.
• We use aggregated data to improve our website functionality, game selection, and customer support quality.

Legal Basis for Processing

Our Spinando platform processes personal data based on several legal grounds, depending on your jurisdiction and applicable data protection laws, including GDPR where relevant to our target markets.

• We process data necessary to perform our contractual obligations once you register and agree to our terms.
• We process data to comply with legal and regulatory requirements under our gaming license.
• We rely on your consent for marketing communications, which you may withdraw at any time.
• We process data based on legitimate interests, such as fraud prevention and platform security.

Cookies and Tracking Technologies

Here at Spinando Casino, we use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies also help us recognize returning players during Spinando login sessions and personalize content, including game recommendations for Spinando slots and promotional offers.

You can manage or disable cookies through your browser settings; however, doing so may affect certain features of our website or mobile application.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services effectively.

• We share data with payment processors to facilitate Spinando deposit and Spinando withdrawal transactions securely.
• We share information with identity verification providers to confirm your age and identity.
• We disclose data to regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We may share data with marketing and analytics partners to improve our promotional campaigns and user experience.
• We share information with our game providers and live providers, such as Pragmatic Play, Evolution, and NetEnt, strictly for gameplay functionality.

Data Security

Our Spinando security infrastructure employs industry-standard encryption protocols, secure servers, and strict access controls to protect your personal and financial information. We continuously monitor our systems for suspicious activity and unauthorized access attempts, especially regarding transactions, Spinando casino bonus redemptions, and account logins.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Once this period expires, we securely delete or anonymize your information in accordance with applicable laws.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and responding promptly to your requests.

• You have the right to access the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your account and associated data, subject to legal retention obligations.
• You may object to or restrict certain types of data processing, including marketing communications.
• You have the right to withdraw consent at any time without affecting prior processing.

To exercise any of these rights, you can contact our support team via LiveChat, email, or our contact form, available 24/7 in multiple languages including English, German, French, Italian, Finnish, Norwegian, and Arabic.

International Data Transfers

Since we at Spinando Casino serve players across Australia, New Zealand, Canada, Ireland, Germany, Norway, Finland, Italy, and Arabic-speaking countries, your data may be transferred and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, including the United States, United Kingdom, Spain, France and its territories, and several others listed in our Terms and Conditions. If you access Spinando from a restricted jurisdiction, we reserve the right to suspend your account and decline service.

Children's Privacy

Our platform is strictly intended for individuals aged 18 and older, or the legal gambling age in your jurisdiction. We do not knowingly collect personal information from minors, and we implement verification procedures to prevent underage access.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page regularly. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at support@spinando.com, through our LiveChat available 24/7, or via our online contact form. We are here to assist you with any privacy-related inquiries regarding your Spinando account.